Service & Support
The right support in every phase
Our comprehensive service and support offerings help you reach your goals quickly and successfully : an automation solution that is economical in the long run. Whether you need a service specialist for on site start up assistance or a critical spare part, our Customer Service expertise is there to assist you.
- Overview
Online Support
The comprehensive, 24-hour-available information system over the Internet, from Product support (FAQ) through different forms of interaction to the support tools in the shop. more
Technical Support
The competent consulting service for technical issues with a broad range of requirement-based services for our products and systems. more
Design and Software Engineering
Assistance in engineering and development with requirement-based services from configuration to the implementation of an automation project.
Technical Consulting
Assistance in planning and design of your project:from the detailed analysis of the current situation and the definition of goals through the consultation regarding product and system issues all the way to the development of automation solution. more
On-Site Services
Our on-site service include services for all aspects of commissioning and maintenance as a major prerequisite to ensure availability. more
Repair and Spare Parts
In the operating phase of a machine or automation system, we offer comprehensive repair and spare parts services that will maximize your systems availability. more
Optimization and Modernization
To increase the productivity or to save costs in your project we assist you with high-quality optimization and modernization services. more