Toshiba turns to Siemens for call center services
Singapore, Friday, July 18, 2008
The outsourced call center service to Siemens will yield 40% in savings in operational costs for Toshiba.
The Computer Systems Division of Toshiba Singapore Pte Ltd has chosen Siemens IT Solutions and Services to provide call center services to the personal computer maker’s end users in the South-east Asia region. The service agreement, which comes into effect on July 1, allows Siemens IT Solutions and Services in Singapore to take over the responsibility of providing first level end-user helpdesk support, problem ticketing, warranty registration and extension for Toshiba’s wide array of computer products over a period of three years. The call center is based in Singapore and calls are supported in English and Asian languages including Mandarin and Thai.
“We have chosen Siemens as our call center services provider based on the following reasons. Firstly, Singapore is a great location for giving us a direct access to the skilled and multi-lingual workforce in Singapore and South-east Asia countries, in addition to the excellent information and communication infrastructures that are already in place. Siemens already has an existing established office infrastructure and call center facility in Singapore which we can leverage on,” said Mr Wong Lih Jia, General Manager of Toshiba Singapore Pte Ltd, Computer Systems Division, South and Southeast region.
“On top of that, Toshiba and Siemens are both brands synonymous with quality. Both companies strive in developing technological solutions that improve the quality of human life. We are therefore convinced that Siemens will be able to provide the expected quality of service to our PC users,” added Mr Wong.
Established in 1875, Toshiba Corporation is a global high technology product leader with 315 major subsidiaries and affiliates worldwide. Toshiba Singapore Pte. Ltd. is a wholly owned subsidiary of Toshiba Corporation. Its Singapore-based Computer Systems Division (CSD) is the regional headquarters for South and Southeast Asia. In addition to notebooks under the Qosmio, Satellite, Satellite Pro, TECRA, PORTÉGÉ and libretto product brand names, the company also offers portable and wireless accessories for customers under the Toshiba brand name. For more information, visit the company’s website at www.pc.toshiba-asia.com
About Siemens IT Solutions and Services
Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. It covers the entire IT service chain from a single source, from consulting to system integration, right through to the management of IT infrastructures. In addition, Siemens IT Solutions and Services extends the range of offerings of the Siemens sectors to include software developments and IT solutions. With its comprehensive know-how and industry-specific knowledge, Siemens IT Solutions and Services provides measurable added value for its customers. The Siemens division employs around 43,000 people and posted annual sales of about 5.4 billion euros in fiscal year 2007, of which some 70 percent are generated outside of Siemens. More information at: www.siemens.com/it-solutions